What to Expect After You Buy?
After the decision has been made to buy, you will be provided with a detailed specification, contract with terms and copies of all drawings pertaining to your job.
The contract specifies the dollar amounts, payment schedule and estimated start and completion dates. These dates are to be used only as a guideline, and are not to be considered as actual start or completion dates. The contract will also list any conditions that may be required of either party. Remember, that in Maryland no deposit can exceed 33% of the purchase price, and that the Contractor’s License number and the Sales License number must be on the contract. Kenwood Kitchens, Inc. standard terms are 30% down, 40% at Start, 20% at Substantial Completion, and 10% as a final payment.
The written specifications detail the material and labor items, as well as who is responsible for each. Items are detailed by model number, color, quantity and manufacturer. Labor items are listed and itemized as to who will be doing each item. Please do not assume anything. If an item or service is not listed on the specifications, then it is not included in the contract.
The drawings show many details that written specifications cannot. The installation crews also use them as a “roadmap” for your installation. All plumbing centerlines, electrical locations and cabinet nomenclature are identified here. Please note that sometimes job conditions require something other than what the drawings may show, so expect some “redesign” as the installation progresses. Items such as the exact location of an outlet or switch are not possible until the actual rough-in takes place.
Every effort is made to make sure all parties understand exactly what is going to happen for your job. Please ask questions if you do not fully understand any portion of your contract. A good designer welcomes questions, and enjoys the process of detailing a job.
About one week prior to the start date, our production department will call you to arrange the exact date and time your installation will begin.
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